Consultancy Business | Customer Experience Management, Customer Experience Strategy | Praxidia

What we do

Praxidia is a consultancy business that takes a common sense, practical approach to helping businesses deliver industry leading customer experiences.


Four decades of operational experience and best-practice provide a rich source of expertise that can be shared with our clients. We understand pain-points and assess opportunities available to address them. We host collaborative workshops with key stakeholders where we take a design-thinking approach to finding solutions that result in the production of a ‘transformational roadmap’ that identifies both short and longer-term opportunities for enhancing customer and employee experience.


The business whose DNA includes speed and agility. Having a history where every interaction is critical and must be maximised every single day means that we take a non-traditional approach to consulting and keep the engagement nimble. Quick wins by day, week and month have the highest priority. Put simply, we listen to our client’s problems, find creative solutions, and then work with you to implement them and deliver value.


Everything we do is driven to deliver measurable business outcomes – and as such – we need to be with you to plan, measure and deliver. Underpinning our improvement programs is a huge range of services stress tested over time – from Operational Best Practice to Security Consulting to Data Analytics to Employee Management and Digital Transformation. We will help you to justify the essential changes in your organisation.



Paolo Righetti

Chief Executive Officer

Paolo founded an analytics company in 1990 and joined Teleperformance in 1996 managing the CX Analytics and Research practices. He is passionate about AI-driven Innovation and Customer Experience. Paolo is today leading Praxidia globally, building the DNA of a smart and agile learning organization that effectively focuses on Business Transformation Optimisation to guide clients from uncertainty to knowledge and Value.


Gianluca Bilancioni

Chief Financial Officer

I am a self-motivated and passionate person, with strong communication and negotiating skills. I like to learn and always try to better myself. I have worked in a range of businesses with multi-cultural scenarios, enabling me to gain valuable knowledge from a diverse background of employment scenarios both Operational and Financial. I thrive on change and I approach every opportunity with realistic optimism.

Emmanuel Simonet

Chief Commercial Officer, France

With more than 15 years of experience in Customer Experience Management, Emmanuel has led large teams (IT, Marketing, Customer Relationship Management) and advised C-Level executives. He has managed ambitious multi-channel programs (digitalization, anti-churn …). Customer and business oriented, agile, Emmanuel knows how to mobilize multidisciplinary teams to deliver quickly measurable results.


Gabriele Albani

Global Head, AI Analytics Chief Operating Officer, Italy

Gabriele is responsible for the Praxidia’s Predictive Analytics Solutions.  He has worked in consulting, operations, IT and client management roles for more than twenty years in the consulting and BPO industries. He combines energy, enthusiasm, determination, team work, a make-it-happen attitude and methodical approach to reach challenging objectives. He has a strong track record of helping clients realize successful customer management initiatives.

Luigi Esposito

Chief Commercial Officer, Italy

Luigi has the responsibility to manage the sales operations, including tracking and development of new markets, emerging trends and services, proposing and developing new strategic partnerships to meet business objectives. He worked for 15+ years in consulting and BPO, playing a pivotal role within digital transformation initiatives for clients, helping in defining and implementing the overall strategy for improving Customer Experience and Employee Experience, combining processes, organization changes, technologies and people.


Steve Ruszczyk

Global Head, Speech & Text Analytics

Steve has 25+ years of experience, leadership and expertise in business process reengineering and optimization as a technical business consultant providing professional services to executive management in major industries verticals. He has architectural and design leadership expertise for multi-vendor integrated solutions, providing innovative designs for optimizing operational performance, improving the customer experience producing measurable business outcomes.  In recent years his work has focused on directing the use of advanced analytics technology for speech, text and data analytics to understand interactions, behaviors and digital process flows and the effect analytical data has on reshaping business strategies.


Rob Huijboom

EVP, Executive Business Partner Global Head, Customer Dialog (EFM)

Rob has over a decade of experience in Customer Experience Management Programs across all customer contact points and industries. A scarce type of connoisseur with international C-level expertise in combining customer experience related research, technology, data analysis and change management.
Having worked across the globe with various CX methodologies he has experienced almost everything that can be lived in the world of relational and transactional customer experience programs.

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Praxidia Employees will only communicate Praxidia business from Praxidia.com email addresses.  If you get a Praxidia email from a personal account, be aware it is likely fraudulent.