As of January 1, 2021, Praxidia became Teleperformance Knowledge Services, consolidating its role as a Customer Experience consultancy company within the Teleperformance group.
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Human Experience InnovationA suite of blended tools – empowered by our network of selected partnerships where needed – to keep your Company, Employees and Managers aligned to the new contextFIND OUT MORE
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Interaction AnalyticsAdvanced analytics can empower you to craft strategies for assured business benefits. We help you deliver a consistent and personalised Customer Experience based on insights into customers across several touchpoints.FIND OUT MORE
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Enterprise Dialog Management360-degree Voice of the Customer programme: shaping your brand and service strategy around the needs and demands of your market. Praxidia Dialogue to generate value from any customer feedbackFIND OUT MORE
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Phygital CXA solution for the (re)design of customer experience, synergistically combining Praxidia’s skills to create a tailor-made service that can be integrated with the client’s organisation for a design that will deliver measurable results and continuous improvement.FIND OUT MORE
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Market Research 4.0A resolute shift from support to action. MRs as creators of actionable insights aimed at generating measurable and tangible value, based on observation, analysis and interpretation of the behaviour of individuals in real/realistic environmentsFIND OUT MORE
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What we do
Teleperformance Knowledge Services is a consultancy business that takes a common sense, practical approach to helping businesses deliver industry leading customer experiences.


Four decades of operational experience and best-practice provide a rich source of expertise that can be shared with our clients. We understand pain-points and assess opportunities available to address them. We host collaborative workshops with key stakeholders where we take a design-thinking approach to finding solutions that result in the production of a ‘transformational roadmap’ that identifies both short and longer-term opportunities for enhancing customer and employee experience.

The business whose DNA includes speed and agility. Having a history where every interaction is critical and must be maximised every single day means that we take a non-traditional approach to consulting and keep the engagement nimble. Quick wins by day, week and month have the highest priority. Put simply, we listen to our client’s problems, find creative solutions, and then work with you to implement them and deliver value.

Everything we do is driven to deliver measurable business outcomes – and as such – we need to be with you to plan, measure and deliver. Underpinning our improvement programs is a huge range of services stress tested over time – from Operational Best Practice to Security Consulting to Data Analytics to Employee Management and Digital Transformation. We will help you to justify the essential changes in your organisation.