White Paper: Profiling Digital Behavior of American Vacationers

Alexandra Mateus

Digital Consultant at the Social Media Division Team, Teleperformance

12/12/2019

Delivering a Customized Solution for your Digital Projects

Maria Barroca

Digital Consultant at the Social Media Division Team, Teleperformance.

10/12/2019

Ensuring Your Success in the Digital Insurance Space

Veronica Sanchez

Senior Social Media Analyst at the Social Media Division Team, Teleperformance

05/12/2019

How To Choose The Right Social Media Monitoring Tools

Praveen Rajahsekharan

Senior Analyst at the Social Media Division Team, Teleperformance

03/12/2019

The Rise of Mobile Payment Services and What it Means for the Customer Experience in the Financial Sector

Alexandra Mateus

Digital Consultant at the Social Media Division Team, Teleperformance

28/11/2019

Customer Intelligence is the Path to Survival

Paolo Righetti

Chief Executive Officer at Praxidia Knowledge Services

26/11/2019

Gen Z Landscape: 5 Key Traits That Separate Gen Z and Gen Y

Shivani Sachdeva

Senior Analyst on the Social Media Division Team, Teleperformance

20/11/2019

We have all heard about e-commerce but... have you heard about c-commerce?

Helena Santos

Digital Marketing & Social Media Consultant @ Teleperformance

10/10/2019

Getting Your Customer Journey in Shape for Fitness Fanatics

Corazon Punzalan

Global Manager of Social Media Community, Teleperformance

27/08/2019

Customer Journey Mapping at the Heart of Digital

Maria João Barroca

Digital Consultant on the Social Media Division Team, Teleperformance

05/08/2019

On The Road To Distinguish Content Moderators From Community Managers

Susana Sousa

Senior Reporting Analyst on the Social Media Division Team, Teleperformance

02/07/2019

Should Businesses Rely on AI for Content Moderation?

Corazon Punzalan

Global Manager of Social Media Community, Teleperformance

26/06/2019

Building Technology With a Soul

Neha Sethi

Senior Vice President, Teleperformance

23/05/2019

Treat people like people with people

Cecilia D’Amico

Business Partner presso Praxidia

23/05/2019

Balance for better – Why humans still have a critical role to play?

Radha Singh

Sr. consultant at Teleperformance

23/05/2019

AI and the changing Customer Journey Landscape

Shaily Dixit

Associate Consultant at Teleperformance

23/05/2019

Evolution of Self-Service

Yogyta Yadav

Consultant, Strategic Research and Financial Advisory at Teleperformance

23/05/2019

Predictive Recruitment

Emanuela Gris

Head of Special Projects - Praxidia

23/05/2019

May AI Help You?

Chris DeLambo

Customer Experience Leader, - Analytics | Insights | Transformation at Praxidia

29/11/2018

The Importance Of Contact Drivers

Doug Overton

VP Consulting & Insight at Praxidia

23/11/2018

Automation: The Power of Observation

Alistair Niederer

Chief Sales and Marketing Officer

21/11/2018

Beware the hidden dangers of digital transformation…

Simon Dillsworth

EVP, Executive Business Partner

16/11/2018

The Fear, Uncertainty, And Doubt Over Automation And Bots

Alistair Niederer

Chief Sales and Marketing Officer

09/11/2018

Applying Maslow To The Needs Of Customers

Simon Dillsworth

EVP, Executive Business Partner

05/11/2018

CX Remains The #1 Strategic Priority For The C-Suite

Flavio Maria Rosa

Global Service Line Leader at Praxidia

30/10/2018

RPA: The Robots Are Not Taking Over The Office

Chris DeLambo

Customer Experience Leader, - Analytics | Insights | Transformation at Praxidia

16/10/2018

CX Quick Wins Are Now Over - It’s Now All About Culture

Alistair Niederer

Chief Sales and Marketing Officer

28/09/2018

Use The Right Metrics To Deliver Great CX

Ian O'Donnell

COO & EVP of Business Development

27/09/2018

Managing Digital Transformation With A Focus On The Customer

Simon Dillsworth

EVP, Executive Business Partner

27/09/2018

Exploring CX Metrics From A Different Angle Which metrics are you using to measure customer experience (CX)?

Flavio Maria Rosa

Global Service Line Leader at Praxidia

25/09/2018

40% Of American Retailers Are Not Measuring Customer Experience!

Ian O'Donnell

COO & EVP of Business Development

10/09/2018

Do Customers Really Need To Shout For Attention?

Simon Dillsworth

EVP, Executive Business Partner

06/09/2018

Finance Customers Are Worried About Mobile Data Security

Ian O'Donnell

COO & EVP of Business Development

03/09/2018

Are You Designing Your CX To Reflect Millennial Preferences?

Ian O'Donnell

COO & EVP of Business Development

24/08/2018

Can The 'Internet of Things' Be More Than Just A Smart Fridge?

Simon Dillsworth

EVP, Executive Business Partner

22/08/2018

Your Digital Transformation Is Going To Fail!

Simon Dillsworth

EVP, Executive Business Partner

09/08/2018

CX Quick Wins Are Now Over - It’s Now All About Culture

Alistair Niederer

Chief Sales and Marketing Officer

09/08/2018

Too Many Companies Are Planning A Tech-First, not Customer-First Strategy

Ian O'Donnell

COO & EVP of Business Development

06/08/2018

When CX Research Doesn’t Reflect The Real World Of Customers

Simon Dillsworth

EVP, Executive Business Partner

06/08/2018

Staying Focused On The Right Technologies For Customer Interactions

Simon Dillsworth

EVP, Executive Business Partner

25/07/2018

Walmart Aims To Redefine Retail With Microsoft Partnership

Ian O'Donnell

COO & EVP of Business Development

25/07/2018

Is Adaptive Persuasion The Future of CX?

Simon Dillsworth

EVP, Executive Business Partner

22/07/2018

5 Insights From the Forrester CXNYC Conference

Ian O'Donnell

COO & EVP of Business Development

17/07/2018

Capturing Data And Creating Business Intelligence

Ian O'Donnell

COO & EVP of Business Development

09/07/2018

Creating Value From Insights Into Customer Data

Ian O'Donnell

COO & EVP of Business Development

29/06/2018

The Top 3 Reasons Why CX Projects Fail

Flavio Maria Rosa

Global Service Line Leader at Praxidia

02/07/2018

CX Quick Wins Are Now Over - It’s Now All About Culture

Alistair Niederer

Chief Sales and Marketing Officer

19/06/2018

The Internet of Things And How Data Shapes CX

Ian O'Donnell

COO & EVP of Business Development

19/06/2018

F&S: Customer Contact Europe Rolls Into Dublin

Simon Dillsworth

EVP, Executive Business Partner

13/06/2018

Inspiring Your Team To Deliver Great CX

Ian O'Donnell

COO & EVP of Business Development

08/06/2018

Getting Smart with Quality Assurance (QA)

Simon Dillsworth

EVP, Executive Business Partner

05/06/2018

Inspiring Your Team To Deliver Great CX

Ian O'Donnell

COO & EVP of Business Development

04/06/2018

5 Steps To Putting The Customer Journey At The Heart Of Your CX Strategy

Simon Dillsworth

EVP, Executive Business Partner

31/05/2018

Investment In CX Will Have A Positive And Quantifiable Impact On Your Business

Flavio Maria Rosa

Global Service Line Leader at Praxidia

31/05/2018

Don't Sweat The Small Stuff...?

Simon Dillsworth

EVP, Executive Business Partner

18/05/2018

Focus On People, Not Process, For Digital Transformation

Simon Dillsworth

EVP, Executive Business Partner

09/05/2018

Where Will The Customer Experience Really Be Five Years From Now?

Ian O'Donnell

COO & EVP of Business Development

02/05/2018

How Do You Really Get To Know Your Customers?

Alistair Niederer

Chief Sales and Marketing Officer

02/05/2018

What Customer Experience Do Millennials Expect?

Ian O'Donnell

COO & EVP of Business Development

01/05/2018

Calls May Be Declining But Most Customers Still Prefer The Phone

Alistair Niederer

Chief Sales and Marketing Officer

30/04/2018

Using Data To Understand The Cause Of Negative Customer Feedback

Ian O'Donnell

COO & EVP of Business Development

30/04/2018

Are The 2018 CX Predictions Already Becoming A Reality?

Alistair Niederer

Chief Sales and Marketing Officer

24/04/2018

It’s 2018 - to be an effective CX leader you gotta really be in your game!

Alistair Niederer

Chief Sales and Marketing Officer

16/04/2018