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TPKS_Gamification_IMG blog

Gamification: Motivare a raggiungere i business targets

15/07/2021

TPKS_Employee Pulse_IMG blog

Le persone cuore del successo aziendale

15/07/2021

top-qualities-of-a-successful-call-center-agent1

Contact Center: Trasformare il canale in un hub della relazione

31/03/2021

Article Human Understanding_Preview image

Human Understanding: Potenziare le ricerche di mercato con gli user generated content

31/03/2021

Pillole_Ingaggio Emozionale_IMG_for Blog Homepage

Quali sono le strategie per mantenere un ingaggio emozionale con i clienti?

18/12/2020

Praxidia Webinar MR 4.0_cover

Webinar: Market Research 4.0 – Innovare per Crescere

17/12/2020

Pillole_cover2[3]

Siamo pronti per un Virtual Assistant?

18/11/2020

Image_for_the article

Humanizing Data: Il valore della ricerca qualitativa

18/10/2020

mistery4

Mystery Surveys: Il sapere strategico dell’esperienza

21/09/2020

FOTO_cover

Cos’è una brand community e perché ogni azienda dovrebbe averne una

08/09/2020

Doctor with patient in medical office

How to bring the Patient Experience (PX) to the next level

29/07/2020

pharmacist_mask

Pharmacy channel is called to play a crucial role in the post-COVID-19 phase

20/07/2020

Profiling Digital Behavior of American Vacationers

White Paper: Profiling Digital Behavior of American Vacationers

12/12/2019

Delivering a Customized Solution for your Digital Projects

Delivering a Customized Solution for your Digital Projects

10/12/2019

Ensuring Your Success in the Digital Insurance Space

Ensuring Your Success in the Digital Insurance Space

05/12/2019

HOW TO CHOOSE THE RIGHT SOCIAL MEDIA MONITORING TOOLS

How To Choose The Right Social Media Monitoring Tools

03/12/2019

The Rise of Mobile Payment Services

The Rise of Mobile Payment Services and What it Means for the Customer Experience in the Financial Sector

28/11/2019

Customer Intelligence is the Path to Survival

Customer Intelligence is the Path to Survival

26/11/2019

Gen Z Landscape: 5 Key Traits That Separate Gen Z and Gen Y

Gen Z Landscape: 5 Key Traits That Separate Gen Z and Gen Y

20/11/2019

have you heard about c-commerce

We have all heard about e-commerce but... have you heard about c-commerce?

10/10/2019

Getting Your Customer Journey

Getting Your Customer Journey in Shape for Fitness Fanatics

27/08/2019

Customer Journey Mapping at the Heart of Digital

Customer Journey Mapping at the Heart of Digital

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05/08/2019

On The Road To Distinguish Content Moderators From Community Managers

On The Road To Distinguish Content Moderators From Community Managers

02/07/2019

Businesses Rely on AI for Content Moderation

Should Businesses Rely on AI for Content Moderation?

26/06/2019

TP Blog Image 4 Building Technology With a Soul

Building Technology With a Soul

23/05/2019

TP Blog Image 1 Treat people like people with people2

Treat people like people with people

23/05/2019

TP Blog Image 2 Balance for better2

Balance for better – Why humans still have a critical role to play?

23/05/2019

TP Blog Image 3 AI and the Changing Customer2

AI and the changing Customer Journey Landscape

23/05/2019

TP Blog Image 4 Evolution of Self Service2

Evolution of Self-Service

23/05/2019

TP Blog Image 5 Predictive Recruitment2

Predictive Recruitment

23/05/2019

May AI Help You?

29/11/2018

The Importance Of Contact Drivers

23/11/2018

Automation: The Power of Observation

21/11/2018

Beware the hidden dangers of digital transformation…

16/11/2018

The Fear, Uncertainty, And Doubt Over Automation And Bots

09/11/2018

Applying Maslow To The Needs Of Customers

05/11/2018

CX Remains The #1 Strategic Priority For The C-Suite

30/10/2018

RPA: The Robots Are Not Taking Over The Office

16/10/2018

CX Quick Wins Are Now Over - It’s Now All About Culture

28/09/2018

Use The Right Metrics To Deliver Great CX

27/09/2018

Managing Digital Transformation With A Focus On The Customer

27/09/2018

Exploring CX Metrics From A Different Angle Which metrics are you using to measure customer experience (CX)?

25/09/2018

40% Of American Retailers Are Not Measuring Customer Experience!

10/09/2018

Do Customers Really Need To Shout For Attention?

06/09/2018

Finance Customers Are Worried About Mobile Data Security

03/09/2018

Are You Designing Your CX To Reflect Millennial Preferences?

24/08/2018

Can The 'Internet of Things' Be More Than Just A Smart Fridge?

22/08/2018

Your Digital Transformation Is Going To Fail!

09/08/2018

CX Quick Wins Are Now Over - It’s Now All About Culture

09/08/2018

Too Many Companies Are Planning A Tech-First, not Customer-First Strategy

06/08/2018

When CX Research Doesn’t Reflect The Real World Of Customers

06/08/2018

Staying Focused On The Right Technologies For Customer Interactions

25/07/2018

Walmart Aims To Redefine Retail With Microsoft Partnership

25/07/2018

Is Adaptive Persuasion The Future of CX?

22/07/2018

5 Insights From the Forrester CXNYC Conference

17/07/2018

Capturing Data And Creating Business Intelligence

09/07/2018

The Top 3 Reasons Why CX Projects Fail

02/07/2018

Creating Value From Insights Into Customer Data

29/06/2018

CX Quick Wins Are Now Over - It’s Now All About Culture

19/06/2018

The Internet of Things And How Data Shapes CX

19/06/2018

F&S: Customer Contact Europe Rolls Into Dublin

13/06/2018

Inspiring Your Team To Deliver Great CX

08/06/2018

Getting Smart with Quality Assurance (QA)

05/06/2018

Inspiring Your Team To Deliver Great CX

04/06/2018

5 Steps To Putting The Customer Journey At The Heart Of Your CX Strategy

31/05/2018

Investment In CX Will Have A Positive And Quantifiable Impact On Your Business

31/05/2018

Don't Sweat The Small Stuff...?

18/05/2018

Focus On People, Not Process, For Digital Transformation

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09/05/2018

Where Will The Customer Experience Really Be Five Years From Now?

02/05/2018

How Do You Really Get To Know Your Customers?

02/05/2018

What Customer Experience Do Millennials Expect?

01/05/2018

Calls May Be Declining But Most Customers Still Prefer The Phone

30/04/2018

Using Data To Understand The Cause Of Negative Customer Feedback

30/04/2018

Are The 2018 CX Predictions Already Becoming A Reality?

24/04/2018

It’s 2018 - to be an effective CX leader you gotta really be in your game!

16/04/2018

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