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Cinzia Paterlini Qualitative Department Director at Praxidia Luigi Esposito Chief Commercial Officer - Italy at Praxidiaa 18/12/2020 Webinar: Market Research 4.0 – Innovare per Crescere Liliana MianulliMarketing Analyst presso Praxidia 17/12/2020 Siamo pronti per un Virtual Assistant? 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Radha SinghSr. consultant at Teleperformance 23/05/2019 AI and the changing Customer Journey Landscape Shaily DixitAssociate Consultant at Teleperformance 23/05/2019 Evolution of Self-Service Yogyta YadavConsultant, Strategic Research and Financial Advisory at Teleperformance 23/05/2019 Predictive Recruitment Emanuela GrisHead of Special Projects - Praxidia 23/05/2019 May AI Help You? Chris DeLamboCustomer Experience Leader, - Analytics | Insights | Transformation at Praxidia 29/11/2018 The Importance Of Contact Drivers Doug OvertonVP Consulting & Insight at Praxidia 23/11/2018 Automation: The Power of Observation Alistair NiedererChief Sales and Marketing Officer 21/11/2018 Beware the hidden dangers of digital transformation… Simon DillsworthEVP, Executive Business Partner 16/11/2018 The Fear, Uncertainty, And Doubt Over Automation And Bots Alistair NiedererChief Sales and Marketing Officer 09/11/2018 Applying Maslow To The Needs Of Customers Simon DillsworthEVP, Executive Business Partner 05/11/2018 CX Remains The #1 Strategic Priority For The C-Suite Flavio Maria RosaGlobal Service Line Leader at Praxidia 30/10/2018 RPA: The Robots Are Not Taking Over The Office Chris DeLamboCustomer Experience Leader, - Analytics | Insights | Transformation at Praxidia 16/10/2018 CX Quick Wins Are Now Over - It’s Now All About Culture Alistair NiedererChief Sales and Marketing Officer 28/09/2018 Use The Right Metrics To Deliver Great CX Ian O'Donnell COO & EVP of Business Development 27/09/2018 Managing Digital Transformation With A Focus On The Customer Simon DillsworthEVP, Executive Business Partner 27/09/2018 Exploring CX Metrics From A Different Angle Which metrics are you using to measure customer experience (CX)? Flavio Maria RosaGlobal Service Line Leader at Praxidia 25/09/2018 40% Of American Retailers Are Not Measuring Customer Experience! Ian O'Donnell COO & EVP of Business Development 10/09/2018 Do Customers Really Need To Shout For Attention? Simon DillsworthEVP, Executive Business Partner 06/09/2018 Finance Customers Are Worried About Mobile Data Security Ian O'Donnell COO & EVP of Business Development 03/09/2018 Are You Designing Your CX To Reflect Millennial Preferences? Ian O'Donnell COO & EVP of Business Development 24/08/2018 Can The 'Internet of Things' Be More Than Just A Smart Fridge? Simon DillsworthEVP, Executive Business Partner 22/08/2018 Your Digital Transformation Is Going To Fail! Simon DillsworthEVP, Executive Business Partner 09/08/2018 CX Quick Wins Are Now Over - It’s Now All About Culture Alistair NiedererChief Sales and Marketing Officer 09/08/2018 Too Many Companies Are Planning A Tech-First, not Customer-First Strategy Ian O'Donnell COO & EVP of Business Development 06/08/2018 When CX Research Doesn’t Reflect The Real World Of Customers Simon DillsworthEVP, Executive Business Partner 06/08/2018 Staying Focused On The Right Technologies For Customer Interactions Simon DillsworthEVP, Executive Business Partner 25/07/2018 Walmart Aims To Redefine Retail With Microsoft Partnership Ian O'Donnell COO & EVP of Business Development 25/07/2018 Is Adaptive Persuasion The Future of CX? Simon DillsworthEVP, Executive Business Partner 22/07/2018 5 Insights From the Forrester CXNYC Conference Ian O'Donnell COO & EVP of Business Development 17/07/2018 Capturing Data And Creating Business Intelligence Ian O'Donnell COO & EVP of Business Development 09/07/2018 Creating Value From Insights Into Customer Data Ian O'Donnell COO & EVP of Business Development 29/06/2018 The Top 3 Reasons Why CX Projects Fail Flavio Maria RosaGlobal Service Line Leader at Praxidia 02/07/2018 CX Quick Wins Are Now Over - It’s Now All About Culture Alistair NiedererChief Sales and Marketing Officer 19/06/2018 The Internet of Things And How Data Shapes CX Ian O'Donnell COO & EVP of Business Development 19/06/2018 F&S: Customer Contact Europe Rolls Into Dublin Simon DillsworthEVP, Executive Business Partner 13/06/2018 Inspiring Your Team To Deliver Great CX Ian O'Donnell COO & EVP of Business Development 08/06/2018 Getting Smart with Quality Assurance (QA) Simon DillsworthEVP, Executive Business Partner 05/06/2018 Inspiring Your Team To Deliver Great CX Ian O'Donnell COO & EVP of Business Development 04/06/2018 5 Steps To Putting The Customer Journey At The Heart Of Your CX Strategy Simon DillsworthEVP, Executive Business Partner 31/05/2018 Investment In CX Will Have A Positive And Quantifiable Impact On Your Business Flavio Maria RosaGlobal Service Line Leader at Praxidia 31/05/2018 Don't Sweat The Small Stuff...? Simon DillsworthEVP, Executive Business Partner 18/05/2018 Focus On People, Not Process, For Digital Transformation Simon DillsworthEVP, Executive Business Partner 09/05/2018 Where Will The Customer Experience Really Be Five Years From Now? Ian O'Donnell COO & EVP of Business Development 02/05/2018 How Do You Really Get To Know Your Customers? Alistair NiedererChief Sales and Marketing Officer 02/05/2018 What Customer Experience Do Millennials Expect? Ian O'Donnell COO & EVP of Business Development 01/05/2018 Calls May Be Declining But Most Customers Still Prefer The Phone Alistair NiedererChief Sales and Marketing Officer 30/04/2018 Using Data To Understand The Cause Of Negative Customer Feedback Ian O'Donnell COO & EVP of Business Development 30/04/2018 Are The 2018 CX Predictions Already Becoming A Reality? Alistair NiedererChief Sales and Marketing Officer 24/04/2018 It’s 2018 - to be an effective CX leader you gotta really be in your game! Alistair NiedererChief Sales and Marketing Officer 16/04/2018 Close Menu