Gamification: Motivare a raggiungere i business targets 15/07/2021 Le persone cuore del successo aziendale 15/07/2021 Contact Center: Trasformare il canale in un hub della relazione 31/03/2021 Human Understanding: Potenziare le ricerche di mercato con gli user generated content 31/03/2021 Quali sono le strategie per mantenere un ingaggio emozionale con i clienti? 18/12/2020 Webinar: Market Research 4.0 – Innovare per Crescere 17/12/2020 Siamo pronti per un Virtual Assistant? 18/11/2020 Humanizing Data: Il valore della ricerca qualitativa 18/10/2020 Mystery Surveys: Il sapere strategico dell’esperienza 21/09/2020 Cos’è una brand community e perché ogni azienda dovrebbe averne una 08/09/2020 How to bring the Patient Experience (PX) to the next level 29/07/2020 Pharmacy channel is called to play a crucial role in the post-COVID-19 phase 20/07/2020 White Paper: Profiling Digital Behavior of American Vacationers 12/12/2019 Delivering a Customized Solution for your Digital Projects 10/12/2019 Ensuring Your Success in the Digital Insurance Space 05/12/2019 How To Choose The Right Social Media Monitoring Tools 03/12/2019 The Rise of Mobile Payment Services and What it Means for the Customer Experience in the Financial Sector 28/11/2019 Customer Intelligence is the Path to Survival 26/11/2019 Gen Z Landscape: 5 Key Traits That Separate Gen Z and Gen Y 20/11/2019 We have all heard about e-commerce but... have you heard about c-commerce? 10/10/2019 Getting Your Customer Journey in Shape for Fitness Fanatics 27/08/2019 Customer Journey Mapping at the Heart of Digital <05/08/2019 On The Road To Distinguish Content Moderators From Community Managers 02/07/2019 Should Businesses Rely on AI for Content Moderation? 26/06/2019 Building Technology With a Soul 23/05/2019 Treat people like people with people 23/05/2019 Balance for better – Why humans still have a critical role to play? 23/05/2019 AI and the changing Customer Journey Landscape 23/05/2019 Evolution of Self-Service 23/05/2019 Predictive Recruitment 23/05/2019 May AI Help You? 29/11/2018 The Importance Of Contact Drivers 23/11/2018 Automation: The Power of Observation 21/11/2018 Beware the hidden dangers of digital transformation… 16/11/2018 The Fear, Uncertainty, And Doubt Over Automation And Bots 09/11/2018 Applying Maslow To The Needs Of Customers 05/11/2018 CX Remains The #1 Strategic Priority For The C-Suite 30/10/2018 RPA: The Robots Are Not Taking Over The Office 16/10/2018 CX Quick Wins Are Now Over - It’s Now All About Culture 28/09/2018 Use The Right Metrics To Deliver Great CX 27/09/2018 Managing Digital Transformation With A Focus On The Customer 27/09/2018 Exploring CX Metrics From A Different Angle Which metrics are you using to measure customer experience (CX)? 25/09/2018 40% Of American Retailers Are Not Measuring Customer Experience! 10/09/2018 Do Customers Really Need To Shout For Attention? 06/09/2018 Finance Customers Are Worried About Mobile Data Security 03/09/2018 Are You Designing Your CX To Reflect Millennial Preferences? 24/08/2018 Can The 'Internet of Things' Be More Than Just A Smart Fridge? 22/08/2018 Your Digital Transformation Is Going To Fail! 09/08/2018 CX Quick Wins Are Now Over - It’s Now All About Culture 09/08/2018 Too Many Companies Are Planning A Tech-First, not Customer-First Strategy 06/08/2018 When CX Research Doesn’t Reflect The Real World Of Customers 06/08/2018 Staying Focused On The Right Technologies For Customer Interactions 25/07/2018 Walmart Aims To Redefine Retail With Microsoft Partnership 25/07/2018 Is Adaptive Persuasion The Future of CX? 22/07/2018 5 Insights From the Forrester CXNYC Conference 17/07/2018 Capturing Data And Creating Business Intelligence 09/07/2018 The Top 3 Reasons Why CX Projects Fail 02/07/2018 Creating Value From Insights Into Customer Data 29/06/2018 CX Quick Wins Are Now Over - It’s Now All About Culture 19/06/2018 The Internet of Things And How Data Shapes CX 19/06/2018 F&S: Customer Contact Europe Rolls Into Dublin 13/06/2018 Inspiring Your Team To Deliver Great CX 08/06/2018 Getting Smart with Quality Assurance (QA) 05/06/2018 Inspiring Your Team To Deliver Great CX 04/06/2018 5 Steps To Putting The Customer Journey At The Heart Of Your CX Strategy 31/05/2018 Investment In CX Will Have A Positive And Quantifiable Impact On Your Business 31/05/2018 Don't Sweat The Small Stuff...? 18/05/2018 Focus On People, Not Process, For Digital Transformation <09/05/2018 Where Will The Customer Experience Really Be Five Years From Now? 02/05/2018 How Do You Really Get To Know Your Customers? 02/05/2018 What Customer Experience Do Millennials Expect? 01/05/2018 Calls May Be Declining But Most Customers Still Prefer The Phone 30/04/2018 Using Data To Understand The Cause Of Negative Customer Feedback 30/04/2018 Are The 2018 CX Predictions Already Becoming A Reality? 24/04/2018 It’s 2018 - to be an effective CX leader you gotta really be in your game! 16/04/2018 Close Menu
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