Customer Journey Mapping at the Heart of Digital

Maria João Barroca

Digital Consultant on the Social Media Division Team, Teleperformance

05/08/2019

On The Road To Distinguish Content Moderators From Community Managers

Susana Sousa

Senior Reporting Analyst on the Social Media Division Team, Teleperformance

02/07/2019

Should Businesses Rely on AI for Content Moderation?

Corazon Punzalan

Global Manager of Social Media Community, Teleperformance

26/06/2019

Building Technology With a Soul

Neha Sethi

Senior Vice President, Teleperformance

23/05/2019

Treat people like people with people

Cecilia D’Amico

Business Partner presso Praxidia

23/05/2019

Balance for better – Why humans still have a critical role to play?

Radha Singh

Sr. consultant at Teleperformance

23/05/2019

AI and the changing Customer Journey Landscape

Shaily Dixit

Associate Consultant at Teleperformance

23/05/2019

Evolution of Self-Service

Yogyta Yadav

Consultant, Strategic Research and Financial Advisory at Teleperformance

23/05/2019

Predictive Recruitment

Emanuela Gris

Head of Special Projects - Praxidia

23/05/2019

May AI Help You?

Chris DeLambo

Customer Experience Leader, - Analytics | Insights | Transformation at Praxidia

29/11/2018

The Importance Of Contact Drivers

Doug Overton

VP Consulting & Insight at Praxidia

23/11/2018

Automation: The Power of Observation

Alistair Niederer

Chief Sales and Marketing Officer

21/11/2018

Beware the hidden dangers of digital transformation…

Simon Dillsworth

EVP, Executive Business Partner

16/11/2018

The Fear, Uncertainty, And Doubt Over Automation And Bots

Alistair Niederer

Chief Sales and Marketing Officer

09/11/2018

Applying Maslow To The Needs Of Customers

Simon Dillsworth

EVP, Executive Business Partner

05/11/2018

CX Remains The #1 Strategic Priority For The C-Suite

Flavio Maria Rosa

Global Service Line Leader at Praxidia

30/10/2018

RPA: The Robots Are Not Taking Over The Office

Chris DeLambo

Customer Experience Leader, - Analytics | Insights | Transformation at Praxidia

16/10/2018

CX Quick Wins Are Now Over - It’s Now All About Culture

Alistair Niederer

Chief Sales and Marketing Officer

28/09/2018

Use The Right Metrics To Deliver Great CX

Ian O'Donnell

COO & EVP of Business Development

27/09/2018

Managing Digital Transformation With A Focus On The Customer

Simon Dillsworth

EVP, Executive Business Partner

27/09/2018

Exploring CX Metrics From A Different Angle Which metrics are you using to measure customer experience (CX)?

Flavio Maria Rosa

Global Service Line Leader at Praxidia

25/09/2018

40% Of American Retailers Are Not Measuring Customer Experience!

Ian O'Donnell

COO & EVP of Business Development

10/09/2018

Do Customers Really Need To Shout For Attention?

Simon Dillsworth

EVP, Executive Business Partner

06/09/2018

Finance Customers Are Worried About Mobile Data Security

Ian O'Donnell

COO & EVP of Business Development

03/09/2018

Are You Designing Your CX To Reflect Millennial Preferences?

Ian O'Donnell

COO & EVP of Business Development

24/08/2018

Can The 'Internet of Things' Be More Than Just A Smart Fridge?

Simon Dillsworth

EVP, Executive Business Partner

22/08/2018

Your Digital Transformation Is Going To Fail!

Simon Dillsworth

EVP, Executive Business Partner

09/08/2018

CX Quick Wins Are Now Over - It’s Now All About Culture

Alistair Niederer

Chief Sales and Marketing Officer

09/08/2018

Too Many Companies Are Planning A Tech-First, not Customer-First Strategy

Ian O'Donnell

COO & EVP of Business Development

06/08/2018

When CX Research Doesn’t Reflect The Real World Of Customers

Simon Dillsworth

EVP, Executive Business Partner

06/08/2018

Staying Focused On The Right Technologies For Customer Interactions

Simon Dillsworth

EVP, Executive Business Partner

25/07/2018

Walmart Aims To Redefine Retail With Microsoft Partnership

Ian O'Donnell

COO & EVP of Business Development

25/07/2018

Is Adaptive Persuasion The Future of CX?

Simon Dillsworth

EVP, Executive Business Partner

22/07/2018

5 Insights From the Forrester CXNYC Conference

Ian O'Donnell

COO & EVP of Business Development

17/07/2018

Capturing Data And Creating Business Intelligence

Ian O'Donnell

COO & EVP of Business Development

09/07/2018

Creating Value From Insights Into Customer Data

Ian O'Donnell

COO & EVP of Business Development

29/06/2018

The Top 3 Reasons Why CX Projects Fail

Flavio Maria Rosa

Global Service Line Leader at Praxidia

02/07/2018

CX Quick Wins Are Now Over - It’s Now All About Culture

Alistair Niederer

Chief Sales and Marketing Officer

19/06/2018

The Internet of Things And How Data Shapes CX

Ian O'Donnell

COO & EVP of Business Development

19/06/2018

F&S: Customer Contact Europe Rolls Into Dublin

Simon Dillsworth

EVP, Executive Business Partner

13/06/2018

Inspiring Your Team To Deliver Great CX

Ian O'Donnell

COO & EVP of Business Development

08/06/2018

Getting Smart with Quality Assurance (QA)

Simon Dillsworth

EVP, Executive Business Partner

05/06/2018

Inspiring Your Team To Deliver Great CX

Ian O'Donnell

COO & EVP of Business Development

04/06/2018

5 Steps To Putting The Customer Journey At The Heart Of Your CX Strategy

Simon Dillsworth

EVP, Executive Business Partner

31/05/2018

Investment In CX Will Have A Positive And Quantifiable Impact On Your Business

Flavio Maria Rosa

Global Service Line Leader at Praxidia

31/05/2018

Don't Sweat The Small Stuff...?

Simon Dillsworth

EVP, Executive Business Partner

18/05/2018

Focus On People, Not Process, For Digital Transformation

Simon Dillsworth

EVP, Executive Business Partner

09/05/2018

Where Will The Customer Experience Really Be Five Years From Now?

Ian O'Donnell

COO & EVP of Business Development

02/05/2018

How Do You Really Get To Know Your Customers?

Alistair Niederer

Chief Sales and Marketing Officer

02/05/2018

What Customer Experience Do Millennials Expect?

Ian O'Donnell

COO & EVP of Business Development

01/05/2018

Calls May Be Declining But Most Customers Still Prefer The Phone

Alistair Niederer

Chief Sales and Marketing Officer

30/04/2018

Using Data To Understand The Cause Of Negative Customer Feedback

Ian O'Donnell

COO & EVP of Business Development

30/04/2018

Are The 2018 CX Predictions Already Becoming A Reality?

Alistair Niederer

Chief Sales and Marketing Officer

24/04/2018

It’s 2018 - to be an effective CX leader you gotta really be in your game!

Alistair Niederer

Chief Sales and Marketing Officer

16/04/2018