Our Services

Our wide range of Services reflects the depth of 40 years of operational experience in most vertical markets across the world

BUSINESS & MARKET ANALYSIS

ENTERPRISE DIALOGUE MANAGEMENT (INTOUCH EDM) MARKET RESEARCH CX LAB CSAT TEXT ANALYTICS OMNICHANNEL INTERACTIONS ASSESSMENT OPERATIONAL ASSESSMENT SOCIAL MEDIA ANALYSIS OMNICHANNEL / INTEGRITY ANALYSIS JOURNEY ANALYSIS SECURITY & COMPLIANCE ASSESSMENTS DIGITAL FOOTPRINT ASSESSMENT

ACTIONABLE INSIGHT

CHANNEL PREFERENCES
CSAT / LOYALTY DRIVERS

OPERATIONAL PRACTICE / DEFICIENCY

OMNICHANNEL POTENTIAL

CHURN PREDICTION

COMPLAINTS PREDICTION

SALES PREDICTION

SPEECH & TEXT ANALYTICS

CX DESIGN

CX JOURNEY DESIGN JOURNEY MAPPING PROCESS RE-ENGINEERING CALL DRIVER / CHANNEL MAPPING

OPERATIONAL BEST PRACTICE

TARGET OPERATING MODEL (TOM) DESIGN CHANGE MANAGEMENT AB TESTING / PILOT INTOUCH EDM VALUE TRACKING CONTINOUS IMPROVEMENT ADVANCED QUALITY ASSURANCE (AQA) PREDICTIVE RECRUITMENT OPERATIONAL BEST-PRACTICE TRAINING

DIGITAL TRANSFORMATION

TRANSFORMATION CONSULTING

AUTOMATION

TEXT & VOICE ANALYTICS

BUSINESS PROCESS
MANAGEMENT

KNOWLEDGE
MANAGEMENT

COMMUNITY MANAGEMENT

WORKFORCE MANAGEMENT

DIGITAL SALES

TRANSFORMATION TRAINING SOLUTIONS

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