Operational Best-Practice Training Solutions
Best practice methods, processes and practices, derived from 40 years of industry leading experience
Praxidia have unparalleled expertise in the field of contact center support, with applied experiences drawn from over 40 years of best-practice global customer service provision.
Today, these practices and experiences are available to the open market for the first time through Praxidia’s Operational Best-Practice Training Solutions.
Praxidia Training solutions span the full spectrum of contact center disciplines and practices, including Workforce Management (WFM), quality assurance, security, performance management, soft-skills, sales effectiveness and knowledge management.
Training can be delivered to all operational levels, from agents, team leaders and supervisors through to senior management.
All Praxidia Training services are available as a stand-alone service, or as an integral component of a broader Praxidia transformation program.
OPERATIONAL BEST-PRACTICE TRAINING: IN A NUTSHELL
Training programs for agents and management covering all elements of contact-centre best-practice.
Training programs include: WFM, Sales Effectiveness, Quality Assurance, Security, Performance Management, Soft-Skills and Knowledge Management.
- REDUCE OPEX
- INCREASE CSAT
- INCREASE FCR
- REDUCE AHT
- INCREASE REVENUE
- INCREASE CONVERSIONS
- INCREASE UP-SELL
- INCREASE CROSS-SELL