Taking a data driven approach to candidate selection
Every year millions of agents pass through the contact centre recruitment and onboarding process. It is a time-consuming and costly exercise, that often depends upon the ‘instinct’ of the recruiter in order to identify candidates that will prove both loyal and successful.
Traditional interviewing and selection techniques are predominantly skills focussed, looking to identify the ‘on paper’ experiences and qualifications that will enable an agent to solve specific types of issue. Unfortunately, this approach is rarely effective at identifying:
- Their likelihood of leaving within 3 months
- Their propensity for absenteeism
- Their ability to sell effectively
- Their ability to support effectively
Each of the above criteria is critical if the productivity, effectiveness, quality and profitability of the operation is to be maintained.
INTRODUCING PRAXIDIA PREDICTIVE RECRUITMENT
The Praxidia Predictive recruitment platform provides a powerful accompaniment to traditional interviewing techniques, providing recruiters with a risk and opportunity assessment for each candidate.
Through the application of data-science and cutting edge predictive analytics the Praxidia Predictive Recruitment platform is able to rank each candidate based upon the risk or opportunity that they present.
Recruitment decisions can then be made based upon a blend of candidate skills, interview performance and the risk / opportunity assessment made by the platform.
A Predictive Analytics platform that scores potential employees upon their % likelihood to:
- Leave within 3 months
- Demonstrate high absenteeism
- Perform well at sales
- Perform well at technical support
- Provides a significant reduction to operational costs while driving new revenues.
- REDUCE HIRING COSTS
- REDUCE TRAINING COSTS
- INCREASE UTILIZATION
- INCREASE SALES CONVERSIONS
- INCREASE UP-SELL & CROSS-SELL PERFORMANCE.