Taking a data driven approach to enhanced sales performance
Today it is rapidly becoming standard practice for contact centers to combine support and sales activities under the one roof. Agents are expected to explore opportunities for up-sell and cross-sell at every opportunity, as brands strive to increase Average Revenue Per User (ARPU) and customer lifetime value.
The Praxidia Sales Prediction Service utilizes cutting edge predictive analytics methodologies to assist clients with the identification and targeting of customers who are likely to respond well to a sales offer.
Drawing upon a combination of customer profile data and historical transactional data, the Praxidia Sales Prediction solution can provide a segmented list of customers, each ranked with their propensity to respond well to an offer; either through inbound or outbound interaction mechanisms.
Outbound sales teams can focus on high propensity targets, thus improving productivity and driving higher conversion rates.
Inbound care teams can identify key targets for cross-sell or up-sell potential, avoiding potential customer experience damage by engaging with low- propensity customers.
Sales Prediction solutions are custom built for each Praxidia client based upon the specific nature of the client’s business and market.
All Sales Prediction deployments are accompanied with the appropriate training and change-management recommendations to ensure that the maximum value is derived from the service.
The Praxidia Sales Prediction service is available as a stand-alone managed service, or as a component part of a broader Customer Lifetime Value program.
A Predictive Analytics solution from Praxidia that enables you to identify customers (or prospects) who have a high propensity to purchase new products and services.
Enables sales or care teams to target the right customers, increasing revenues, conversion rates and productivity.
- INCREASE REVENUE
- IMPROVE UP-SELL PERFORMANCE
- IMPROVE CROSS-SELL PERFORMANCE
- INCREASE CONVERSION RATES
- ENHANCE SALES TEAM PRODUCTIVTY
- REDUCE OPERATIONAL COSTS