Security Assessment

Securing the integrity of your brand while protecting the interests of your customers

Today, as an increasing number of high profile brands fall under the media spotlight for fraud and security breaches, the drive to achieve regulatory compliance has never been greater.

Customers are also taking a dim view of security malpractice, with Praxidia research showing the 67%* of global consumers would cease to do business with a brand if there was news relating to fraud of personal information theft.

While many businesses have developed their PCI DSS compliance to a level of maturity, the latest EU GDPR legislation demands a whole new level of scrutiny. With non-compliance fines for GDPR running into the tens of millions, few businesses can afford to cut corners on data privacy practice.

The Praxidia Security Assessment provides a thorough audit of the omni-channel customer service environment, focussing on all practices pertaining to the security and privacy of customer data and interactions.

Praxidia’s qualified Security Assessors undertake a thorough review of both operational policy and the execution of these policies in everyday practice; unearthing potential security flaws, omissions or oversights that could be damaging to brand equity, customer loyalty and profitability.

The Assessment concludes with a detailed report, outlining actionable recommendations for changes to policy, governance and practice to ensure full compliance with the latest contact center regulatory standards including PCI DSS, GDPR and ISO27001.

*Teleperformance CX Lab survey, 2017, 180,000 global customers.

SECURITY ASSESSMENT: 
IN A NUTSHELL

A comprehensive audit of security and privacy policy and practice across the customer service ecosystem.

Ensure compliance with PCI DSS, GDPR and ISO27001 standards.

KEY BENEFITS

  • ENSURE REGULATORY COMPLIANCE
  • AVOID HUGE FINANCIAL PENALTIES FOR NON-COMPLIANCE
  • PROTECT COMPANY AND CUSTOMER DATA.
  • PROTECT BRAND EQUITY
  • PREVENT CHURN
  • INSTITUTIONALIZE NEW GOVERNANCE PRACTICES

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